Returns & Refunds Policy

Returns & Refunds Policy

Your Statutory Right to Cancel

If you're a UK or EEA customer, under the Consumer Contracts Regulations 2013 you have 14 calendar days to cancel your order simply because you've changed your mind. This period starts from the day you receive your last item.

Our Returns Window

On top of your statutory rights, Marvelle gives you 21 days from the day you receive your order to send it back to us for a refund or exchange.

How to Return an Item

  1. Email us at returns@marvelle.com with your order number and the item(s) you'd like to return.
  2. We'll reply within 24 hours with your return instructions.
  3. Pack your item securely — no original packaging needed, just something sealable and waterproof.
  4. Keep your proof of postage until your refund has been processed.
  5. If you're returning items from more than one order, please post them separately, as combining orders can delay your refund.

Conditions for Return

  • Items must be unworn, unwashed and with the original tags attached.
  • For hygiene reasons, we cannot accept returns on cosmetics, pierced jewellery, or swimwear and lingerie if the hygiene seal has been broken or removed. This does not affect your statutory rights on faulty goods.

Return Costs

A return fee of £3.95 per parcel is deducted from your refund to cover return postage. This fee does not apply to exchanges, or to faulty or incorrect items.

Exchanges

Yes — if you'd like a different size or colour, email returns@marvelle.com within 21 days of delivery. Once we receive your original item back in its original condition, we'll dispatch your exchange free of charge, subject to stock availability. Unlike refunds, exchanges aren't subject to the £3.95 return fee.

Refunds

Once we've received and checked your return, we process refunds within 14 days. Please allow up to a further 5 days for the refund to appear in your account, depending on your bank.

Faulty or Incorrect Items

If your item arrives faulty or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo of the issue. We'll arrange a free return and send a full refund, exchange or replacement — no return fee applies.

Contact

Email: support@marvelle.com — we aim to respond within 24 hours, Monday to Friday.