Product

A few common questions about the products themselves — from something arriving damaged to an item you're after being out of stock.

Faulty Items

If your item arrives faulty, contact us within 30 days of delivery at support@marvelle.com with your order number and a photo of the issue. We'll arrange a free return and a full refund, exchange or replacement — see our Returns Information for the full process.

Incorrect Items

Received something different from what you ordered? Let us know within 30 days with your order number, a photo of what arrived, and what you were expecting. We'll cover the cost of putting it right.

Hygiene Exceptions

For hygiene reasons, we can't accept returns on cosmetics, pierced jewellery, or swimwear and lingerie if the hygiene seal has been broken or removed. This doesn't affect your statutory rights if the item is faulty.

Out of Stock Products

Our pieces are produced in limited runs, so a popular size or colour can sell out quickly and isn't always restocked. Sign up to our newsletter or check back on the product page — we do sometimes restock bestsellers. In the meantime, take a look at New In for our latest arrivals.

Still Need Help?

Contact us and our team will be happy to help.