Returns & Refunds Policy

30-Day Returns

Changed your mind? You have 30 days from the day you receive your order to return it for a refund or exchange.

If you're a UK or EEA customer, this is in addition to your statutory right under the Consumer Contracts Regulations 2013 to cancel your order within 14 days of receiving it. Nothing in this policy affects your statutory rights.

How to Return an Item

1. Email us at marvelle.oficialuk@gmail.com with your order number and the item(s) you'd like to return.
2. We'll reply within 24 hours (Monday–Friday) with your return instructions and the return address. Please don't send items back without contacting us first.
3. Pack your item securely and keep your proof of postage until your refund has been processed.

Conditions for Return

• Items must be unworn, unwashed and with the original tags attached.
• For hygiene reasons, we cannot accept returns on cosmetics, pierced jewellery, or swimwear and lingerie if the hygiene seal has been broken or removed. This does not affect your statutory rights on faulty goods.

Return Costs

UK returns: a return fee of £3.95 per parcel is deducted from your refund to cover return postage.

Returns from outside the UK: you arrange and pay for the return postage, and any customs charges for sending the item back. No return fee is deducted from your refund. We recommend a tracked service, as we can't refund items that don't reach us.

These costs don't apply to faulty or incorrect items.

Exchanges

Want a different size or colour? Email us within 30 days of delivery with your order number and the size or colour you'd like. Once we receive your original item back in its original condition, we'll send your exchange free of charge, subject to availability. If you're outside the UK, you pay the postage to send the original item back. If the new item is unavailable, we'll refund you instead.

Refunds

Once we've received and checked your return, we refund you within 14 days to your original payment method. Please allow up to a further 5 working days for it to appear in your account, depending on your bank.

Faulty or Incorrect Items

If your item arrives faulty or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo of the issue. We'll arrange a free return and send a full refund, exchange or replacement, wherever you are.

Contact

Email marvelle.oficialuk@gmail.com — we reply within 24 hours, Monday to Friday.

Marvelle is a trading name of BERNARDO CHOURIK HUB LTD, 167-169 Great Portland Street, London W1W 5PF, United Kingdom.