Frequently Asked Questions

Frequently Asked Questions

Orders & Delivery

How long does delivery take?

We deliver to the UK and internationally. UK Standard Delivery and International Delivery usually arrive within 6–10 working days, and UK Express Delivery within 4–7 working days. See our Delivery Information page for details.

When will my order be dispatched?

Orders are processed within 1–3 business days. You'll receive a dispatch email with your tracking number.

Do you offer free delivery?

Yes — free UK Standard Delivery on orders of £49 or more (otherwise £3.99), and free International Delivery on orders of £79 or more (otherwise £7.99). UK Express Delivery is £7.99.

Will I pay customs duties or import taxes?

Not on UK orders. Orders delivered outside the UK may be charged import duties, taxes (such as VAT or GST) and customs fees by the destination country. These are not included in our prices and are payable by the customer on delivery.

Can I change or cancel my order?

Email us as soon as possible and we'll change or cancel your order if it hasn't been dispatched yet. Once it has been dispatched, you can still cancel: you have 14 days from delivery to tell us, and you can return it within 30 days.

Returns & Exchanges

Can I return my order?

Yes — you have 30 days from delivery to return your order. Items must be unworn, unwashed and with tags attached. Email marvelle.oficialuk@gmail.com with your order number and we'll send your return instructions. For UK returns, a £3.95 per-parcel return fee is deducted from your refund. If you're returning from outside the UK, you pay the return postage instead and no return fee is deducted. Faulty or incorrect items are always returned free of charge.

Do you offer exchanges?

Yes — email marvelle.oficialuk@gmail.com within 30 days of delivery with your order number and the size or colour you'd like instead. Once we receive your original item back, we'll send your exchange free of charge, subject to availability. If it's unavailable, we'll refund you instead. If you're outside the UK, you pay the postage to send the original item back.

How long does a refund take?

Once we receive your return, refunds are processed within 14 days, plus up to 5 working days for it to appear in your account depending on your bank.

Payments & Promotions

Which payment methods do you accept?

All available payment methods — including major credit and debit cards and digital wallets such as Apple Pay and Google Pay — are shown at checkout.

How do I use a discount code?

Enter your code in the "Discount code" box at checkout, then select Apply. Only one discount code can be used per order unless stated otherwise in the promotion.

Is my payment secure?

Yes. All payments are processed through Shopify's secure checkout, which is SSL encrypted and PCI-DSS compliant. We never see or store your full card details.

Managing My Account

How do I change my delivery address?

You can update your saved addresses any time in your account. This won't change an address on an order you've already placed — email us if you need to update one that hasn't shipped yet.

How do I update my payment details?

We don't store your card details ourselves — they're handled securely at checkout. Simply enter your new details the next time you pay.

Sizing

Do your clothes run true to size?

Most of our pieces follow standard UK sizing. Each product page lists the UK size equivalents, and our detailed Size Guide includes bust, waist and hip measurements.

What size should I order?

Measure your bust, waist and hips and compare them to the Size Guide. If you're between sizes, we recommend sizing up.

Legal & Data Protection

How is my personal data used?

We only use your data to process orders, manage your account and improve your shopping experience, in line with our Privacy Policy.

Where can I find your Terms & Conditions?

Our full Terms & Conditions are available here.