Delivery Information

We deliver to the UK and internationally. Every order is tracked.

Delivery Option	Estimated Delivery Time	Cost
UK Standard Delivery (tracked)	6–10 working days	£3.99 — FREE on orders of £49 or more
UK Express Delivery (tracked)	4–7 working days	£7.99
International Delivery (tracked)	6–10 working days	£7.99 — FREE on orders of £79 or more

Delivery times are counted from the day you place your order and include our processing time. They are estimates, and on rare occasions delays can happen during busy periods, because of carrier issues or, for international orders, during customs clearance.

Customs, Duties & Taxes (outside the UK)

Orders delivered outside the UK may be charged import duties, taxes (such as VAT or GST) and customs handling fees by the destination country. These charges are not included in our prices or delivery costs and are payable by the customer on delivery. Please check your country's import rules before ordering.

Order Processing

Orders are processed within 1–3 business days of payment confirmation. You'll receive an email with your tracking number as soon as your order is dispatched.

Tracking Your Order

Every order ships with tracking. If you haven't received your tracking link within 5 business days of ordering, contact us at marvelle.oficialuk@gmail.com. You can also follow your parcel on our Track Order page.

Frequently Asked Questions

Where is my order?

Once you receive your dispatch email, your order is on its way — use the tracking link in that email to follow its progress.

Can I cancel or edit my order?

Email us as soon as possible and we'll change or cancel your order if it hasn't been dispatched yet. Once it has been dispatched, you can still cancel: you have 14 days from delivery to tell us, and our 30-day returns policy also applies.

Why is my order late?

Most deliveries arrive within the estimated window. If yours hasn't arrived by the end of it, contact us with your order number and we'll investigate straight away.

I'm missing an item from my order

Items from the same order may occasionally arrive in separate parcels. If something is still missing after all parcels have arrived, get in touch with your order number and we'll sort it out.

I received a faulty or incorrect item

Please see our Returns & Refunds Policy — contact us within 30 days of delivery with your order number and a photo of the issue, and we'll arrange a free return and a full refund or replacement.